Sherline Herold

Skills

Program Operations, Program Coordination, Policy & Research Support, Cross-Functional Coordination, Documentation & Reporting, Workflow & Process Improvement, Stakeholder Communication, Compliance & Governance Support, Case Management, Operational Tracking, Meeting Coordination, Internal Communications, Data Quality, Excel, Tableau, SQL (Basic), Asana, Trello, Public Sector Operations

About

I am a program operations professional with experience supporting public-facing programs in government and regulated environments. I currently work in the New York State Assembly, where I coordinate across agencies and partners, maintain documentation and reporting standards, and help ensure that complex policy requirements are implemented clearly and consistently in practice.

My career path has not been linear. After time in the workforce, I returned to school to complete my degree, which strengthened my analytical thinking and reaffirmed my commitment to public service. That experience shaped how I work today: I am detail-oriented, dependable, and comfortable supporting teams through complexity, ambiguity, and change. I’m motivated by helping institutions function better so people aren’t left navigating confusion, delays, or broken systems.