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Language Access Manager

New York City Campaign Finance Board
New York City Campaign Finance Board
Job Functions:
Administration, Marketing & Communications, Operations, Quality Assurance
Employment Types:
Full-time
Locations:
New York, NY, USA
Compensation:
65,000 – 85,000 USD per year
Posted on:
03/07/2022

The New York City Campaign Finance Board (CFB), a nonpartisan, independent agency that enhances the role of New York City residents in elections, seeks a Language Access Manager to expand the accessibility of its educational resources and materials. This new role will act as the lead project manager for the agency’s translation services and processes, working closely with external vendors and internal staff to increase the agency’s language coverage to include all 10 citywide languages (Spanish, Chinese, Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish) as well as additional translations required under the Voting Rights Act (Hindi and Punjabi).

Reporting to the Associate Director of Production, this role supports translations for a variety of projects, including the official NYC Voter Guide available online at www.voting.nycand mailed to 5 million voters citywide. They will also provide critical support for a forthcoming campaign to raise awareness of a new law that gives over 800,000 immigrant New Yorkers the right to vote in local elections starting in 2023. They are expected to supervise at least one full-time staff member and external translation service providers. This is an exciting opportunity for someone with strong project management skills who wants to help make local government more accessible and responsive to the needs of immigrant communities in New York City.

This position provides mutually agreed upon flexible work arrangements.

Responsibilities:

· Propose and implement streamlined processes to manage a high volume of translation requests and projects, including translation management platforms and tools.

· Help identify, onboard, and manage new translation and quality assurance vendors to fulfill expanded language access requirements, working in close collaboration with the Associate Director of Production.

· Hire and manage internal staff, including a Language Access Specialist (Spanish), assisting with prioritization, and helping to determine the best use of internal versus external translation resources.

· Ensure quality, consistency, and continuous improvement of translations, working closely with vendors to manage third-party proofreading, gather and implement staff and partner feedback, and conduct regular project retrospectives.

· With vendors, supervise the creation and maintenance of translation glossaries or style guides for each language we serve, including standardized translations of technical vocabulary.

· Collaborate with internal Partnerships & Outreach team and external advertising campaign vendors to ensure appropriate distribution, consistency, and visibility for translated materials to our target audience of NYC-based speakers.

· Lead or propose internal trainings on relevant topics such as plain language writing and internal project request processes.

· Support the agency’s reporting and research by providing data on translation utilization, volume, and reach.

· Identify best practices and opportunities to embed language access in our processes and planning andserve as a champion for voters with limited English proficiency.

Essential Skills:

· Sharp project management and organizational abilities with a keen eye for detail.

· Demonstrated experience both creating and executing clear, well-defined project intake and delivery processes.

· Able to work well under pressure and effectively prioritize tasks to keep team members focused amidst shifting timelines and needs.

· Strong communicator and collaborator who is able to adapt to a variety of work styles.

· Skillfully synthesizes feedback and edits from multiple stakeholders and ensures that they are executed accurately.

· Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges.

Required Qualifications:

· At least 3 years of related work experience in project management, translation, localization, media, publishing, community engagement, or a related field.

· A bachelor’s degree from an accredited college, or the equivalent combination of education, experience, or certifications.

· Strong preference for an applicant with a lived experience as a member of a multilingual household, organization, or community, and/or in-depth study of language(s) other than English.

· Comfort using software and digital tools for editing and content management.

Preferred Qualifications:

· Past experiencesupervising staff and/or managing budgets in excess of $100,000.

· Experience using computer-assisted translation (CAT) and/or translation management system (TMS) software, such as Trados or Smartling, as well as familiarity with formatting and design software, such as Adobe InDesign and Illustrator.

· Ability to understand and communicate in one or more of the following languages: Arabic, American Sign Language (ASL), Bengali, Cantonese, Haitian Creole, Hindi, Korean, Mandarin, Polish, Punjabi, Russian, or Urdu.

· Direct experience working as a linguist, interpreter, or staff member for a language service provider.

· Interest in and commitment to expanding accessibility and civic engagement for New Yorkers with limited English proficiency, demonstrated by past volunteer or professional experiences.

Team Culture

The Public Affairs division seeks to build and sustain a culture that enables all team members to do their best work. Our interview process will include some questions intended to assess candidates’ interest in working within a culture like ours, and we are happy to answer your questions, too. We strongly encourage you to apply if these values resonate with you:

· Purpose: We are driven by our mission first and foremost; everything that we do is geared towards helping all New Yorkers participate in our democracy.

· Curiosity: We take time to learn about the communities we are trying to serve, and value hearing from people with diverse backgrounds and experiences. We figure out how to adapt as we get new information and circumstances change. We focus on growth, continuous improvement, and development of our team as a way to serve our mission.

· **Creativity:**We value exploring a multiplicity of ideas and approaches and seek to address problems with inventive solutions. We encourage testing out new ideas andare willing to take risks.

· **Collaboration:**We achieve our success as a team; we respect and support each other, actively listen to each other, and value the unique skills, talents, and experience that everyone has that help us achieve our goals.

To Apply

Please send resume and cover letter to

Director of Human Resources

NYC Campaign Finance Board

100 Church Street, 12th Floor

New York, NY 10007

Fax# (212) 409-1705

resume@nyccfb.info

Additional Information

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency. Mayor’s Executive Order 75 (EO75)

The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact access@nyccfb.info or (212) 409-1800.

Pursuant to Department of Citywide Administrative Services Commissioner’s Directive No. 2020-20 (concerning the Recruitment of Personnel During the Covid-19 Crisis), New York City residency must be obtained within six months after Emergency Executive Order No.98 is rescinded. If that time has passed, residency must be obtained within 90 days of the start date.

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