Location: Remote within the US

About our organization:

At Democracy Works, we help Americans vote, no matter what! Our vision is to make voting a simple, seamless experience for all Americans so that no one misses an election, and our team works to help make this happen. This includes TurboVote , the Voting Information Project (VIP), How To Vote, and Ballot Scout. Alongside the CAA foundation, we co-founded the Civic Alliance. Democracy Works is committed to diversity and inclusion in everything we do and aspires to have a team that's representative of the voters we serve.

Salary Range: $59,000 - $72,000

(Offers will vary based on experience and location-based cost-of-living calculations.)

• Level: Junior
• Supervisory role: N

The impact you’ll make:

As part of the team, you will be responsible for supporting and empowering our government partners. This includes both front-line technical support and community building; we’re looking to you to strengthen relationships with the election administrators we serve to ensure they have a positive experience with Democracy Works.

You will:

• Onboard, manage, and support a portfolio of partners - including mailing and election schedules - and serve as the liaison between partners and the DW team
• Send data requests, coordinate delivery, and follow up with state and local election offices
• Plan, schedule, and participate in calls with state and local election offices
• Lead the program implementation process, connecting with partners, the USPS, mail vendors, and other relevant entities while coordinating with internal staff/engineers
• Execute a plan to keep our partners engaged throughout the year and ensure that they’re prepared for elections as they approach
• Serve as point person for incoming programmatic inquiries, drafting correspondence and directly replying when applicable. Formulate and maintain a script and other materials that can be shared and updated for tool(s) demos and promotion.
• Update/maintain partner records, including contact information, open opportunities, activities and notes in CRM (ensuring records are updated on a regular basis).
• Speak about and promote government initiatives and broader DW activities at events, including regional and national conferences or meetings a few times per year
• Execute on other tasks as may be assigned.

You are:

• Able to communicate effectively with outside stakeholders.
• Skilled at clear and friendly oral and written communication in a variety of settings, including phone and video call presence, and email outreach.
• Capable of compelling stakeholders to take action using each of these forms of communication.
• Able to translate complex information to a variety of audiences.
• Able to build relationships and be diligent in following up on conversations and commitments.
• Comfortable discussing technology, in general—we can teach you the specifics. You’ll be working in an organization of technologists, and you’ll be learning how to talk about the work that we do.
• Extremely organized and attentive to detail.
• Able to manage your own time and projects extremely well and accomplish goals independently (while asking for help where appropriate).

You have experience:

• Working with external partners or stakeholders in some professional capacity
• Working on, or adjacent to, the development of technology
• Creating presentations and speaking in front of groups
• Working with Salesforce or another CRM system
• Working within non-profit organizations, political organizing, government outreach, etc.

How we work

Because elections take place everywhere, our employees work from practically every state in the union. We embrace working remotely as the default. Our positions require regular, daily use of a computer (including the use of G-Suite and Slack) to conduct work and communicate with colleagues. We also have regular operating hours (10 am to 6 pm Eastern, Monday to Friday).

For those who prefer to work from an office, we are headquartered in Brooklyn, NY, and we provide support for co-working spaces around the country. We are happy to share more details about the office, including accessibility information, as on-site visits are planned.

Regular (weekly and monthly) meetings are expected with the supervisor for this role, as well as with colleagues and at conferences, both in person (when appropriate) and virtual. External-facing meetings are required for this role.

Benefits

As a member of the team, some of the benefits you’ll enjoy include:

• 100% employer-paid medical, dental, and vision option for you and your dependents
• 12 floating holidays and 25 days of Paid Time Off (PTO) per year
• 12 weeks of paid parental leave
• $1000 towards professional development activities

We also offer a 403(b) retirement plan, stipends for equipment and internet reimbursement, and annual Calm or Headspace subscription reimbursements.

To Apply

Please attach your resume and answers to the following questions:

• How did you find this job listing?
• Why are you interested in this role and working at Democracy Works?
• Describe your experience working with partners or external collaborators
• This role will involve making unplanned phone calls to government officials. Is this something you’d be comfortable doing?
• Are you authorized to work lawfully in the United States for Democracy Works?

Our Commitment to Diversity, Equity & Inclusion (DEI) in Hiring

Democracy Works is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

As part of our application, you’ll see an optional form used to collect U.S. Equal Employment Opportunity Commission (EEOC) demographic information. Please note the categories used in this survey are set by the EEOC and may not reflect all existing categories.The data collected in this form is anonymized and is used in our EEOC reporting and in ongoing assessment of our recruitment practices.

Democracy Works follows the I-9 requirements of the Immigration Reform and Control Act of 1986. Immigration sponsorship is not available for this position, and you must possess your own work authorization in the U.S. now and in the future to continue working in this position.

Please reach out to hr@democracy.works if you have any questions about our process or if you need an accommodation for a medical condition during the hiring process.