Citizen seeks an organized, strategic, and agile client-facing Project Manager / Partner Success Manager to manage external projects on behalf of Citizen customers. The ideal candidate will have experience managing multiple large projects and priorities simultaneously, interfacing with external stakeholders, and leading internal teams — as well as a demonstrated motivation to bridge divides, drive social impact, and strengthen American democracy.

Role Responsibilities:

• Manage internal teams on client projects
• Develop strategies to achieve project goals
• Lead internal “kickoffs” to define roles and “after actions” to evaluate success at the completion of a project
• Create assignments, systematically track progress, manage risks, perform QA/QC, and resolve issues throughout the course of a project
• Interface with customers and manage those relationships/expectations throughout the course of projects
• Manage all customer communications and meetings
• Work collaboratively across Citizen functions as needed to complete projects which may include deliverables and tasks such as creating customer-facing materials, reviewing, proofreading, and refinement
• Work with Citizen Account Managers to maintain strong customer relationships and identify business development opportunities that may emerge over the course of a project

• 2 - 5 years demonstrated history of project and/or relationship management experience
• Demonstrated experience interfacing with customers and external stakeholders
• Demonstrated familiarity with some of the following: research, technology, data, politics, & social impact
• Proven ability to lead teams and work collaboratively with others
• Excellent communication and time management skills
• Superior writing and editing skills
• Competency in the application of G-Suite and project management tools such as Monday.com
• Demonstrated motivation to bridge divides, drive social impact, and strengthen American democracy
• Candidates with the following skills will be given stronger consideration: base knowledge of data and research consulting, QA/QC experience, and demonstrated ability to translate client KPIs into project plans

• Fully remote work environment
• Competitive compensation
• Paid PTO & Parental Leave
• Generous Medical, Dental, & Vision benefits
• 20 paid company holidays
• 3% employer matched 401k contribution
• Work from home stipend

* These benefits are available to full-time employees only

Salary Range: $60,000 - $70,000

Our Organization

Our greatest strength as a company is the team building it. As we strive to use data to bridge divides, advance meaningful change, and strengthen American democracy, we are committed to growing a team that reflects the diversity of this country. Citizen is an equal opportunity employer and we welcome applicants from any and all backgrounds, experiences, ideologies, and perspectives.