The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve our systems of democracy and justice. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. Among our core priorities, we fight to protect voting rights, end mass incarceration, strengthen checks and balances, and preserve Constitutional protection in the fight against terrorism. Part think-tank, part advocacy group, part cutting-edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them — in Congress and the states, the courts, and in the court of public opinion.

We are seeking a talented Help Desk Technician. Reporting to the Information Technology Manager, the Help Desk Technician will be responsible for implementing and managing the day-to-day operation of the organization’s IT tasks and supporting our information technology program. This position plays a critical role in ensuring the Brennan Center’s technology and information assets are properly supported. As a Help Desk Technician, the candidate will possess impeccable tenacity as a support to the IT helpdesk and our audiovisual work.

Note: Brennan Center employees adhere to a hybrid schedule that is subject to change, with employees currently required to work in the office a minimum of three days per week, on Mondays, Tuesdays and Thursdays. While most employees follow this in-person schedule, there may be some positions that require additional in-office days. This position is based at our headquarters in New York City and may require occasional travel to our Washington, DC office.

RESPONSIBILITIES
Security

• Work with Brennan Center management and staff and managed service providers to assess risks, establish priorities, conduct reviews, and implement solutions.

• Ensure that required security control initiatives are executed on schedule and in line with the Brennan Center’s Information Security objectives.

• Work with external vendors to ensure services are not interrupted or performed without errors or delays

Audio Visual Support

• Transport set up, and install media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.

• Develop good relationships with staff to support audiovisual for their events and meetings.

• Run tests on videos, audio, and signals and troubleshoot any problems that arise for events and meetings.

• Troubleshoot equipment malfunctions and disassemble equipment, wiring, and support tools in a safe manner.

• Carry out any cleaning, maintenance, or repairs on audiovisual equipment.

Helpdesk and Systems Support

• Support the day-to-day tasks related to the Company IT helpdesk.

• Install and maintain operating systems and related software to ensure stable performance and configure and maintain technology or systems supporting an assigned business unit or functional area.

• Monitor and patch updates for all the organizations devices

• Evaluate system specifications, input and output processes, and working parameters for hardware and software compatibility.

• Troubleshoot networking and operating system problems.

• Configure or re-engineer processes, systems, hardware, or software to meet business needs, assist with implementation, and provide post-implementation end-user support and maintenance.

• Requisition hardware/software or tracking assets for the assigned unit.

• Commit to work collaboratively and respectfully toward resolving obstacles and/or conflicts.

• Direct unresolved issues to the next level of support personnel

• Engage in special projects and other duties as assigned.

QUALIFICATIONS

• High School Diploma + Industry certifications

• At least 1-2 years of experience in an IT- related position

• Experience in project management

• Experience with IT ticketing Systems

• Experience with VOIP Phone Systems

• General knowledge of AV Systems and experience with troubleshooting Audio and Video issues in conference rooms

• Some knowledge of Systems Administrations for Microsoft Azure and Active Directory

• Proficient with Office 365 administration and troubleshooting

• Knowledge of backup processing and administration

• Proficiency with MAC and OS management and troubleshooting

• Experience with Apple MDMs

• Experience with Printers and Copiers management

• Experience with Endpoints

The Brennan Center is committed to advancing Diversity, Equity, and Inclusion in the workplace. We continuously work with our staff to find new ways to increase diversity and to build and cultivate an inclusive and equitable work environment, where everyone can be their true self and feel a strong sense of belonging. As such, we seek to hire employees who have a commitment to and/or experience with diversity, equity, and inclusion. In addition, we expect employees to participate/contribute with DEI initiatives or activities with recruitment, retention, and workplace culture.

Application:
To apply, please visit [this link] and upload the following documents: (1) a cover letter, (2) resume, and (3) contact information for three references. Applications will be considered on a rolling basis, and decisions will be made as soon as an appropriate candidate is identified. We prefer applications to be submitted through our website.

If you have difficulty uploading these items as one document, e-mail them to brennancenterjobs@nyu.edu with “Help Desk Technician” in the subject line.

Compensation and Benefits:
The salary range assigned for this role is $55,000 - $62,500 and has been determined based on market competitiveness. We determine our salary ranges based on market competitiveness and internal equity for each job. The salary offered a selected candidate will be contingent upon the candidate’s experience, qualifications and internal equity considerations. Additionally, we offer a very robust and competitive array of benefits such as a generous time off program, 401k plan, comprehensive health insurance (medical, dental, and vision), and wellness and office perks.

In addition, this position is part of a bargaining unit represented by the National Organization of Legal Services Workers, UAW local 2320.

Note: The Brennan Center is committed to public health and to the safety and wellbeing of our colleagues and visitors. As such, we have adopted a policy requiring all employees working in the New York and Washington, DC offices to be vaccinated against COVID-19 or to meet the legal guidelines for an exemption.

#LI-DNI

The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. To this end, Brennan Center

• Welcomes applicants with disabilities and applicants of all races, ethnicities, gender identities, socioeconomic identities, sexual orientations, and national origin or citizenship, including people who have been previously incarcerated;
• Hires diverse candidates and works to improve our recruitment practices to allow for such
• Creates a workplace where true diversity is fostered and different perspectives are valued and freely exchanged;
• Ensures that all members of the Brennan Center community feel welcome and respected, and have equal opportunities to thrive and advance within the institution; and
• Is committed to supporting low-income communities and communities of color particularly affected by social inequities.