IT End User Support Specialist
Bipartisan Policy Center
This job is no longer accepting applications
See open jobs at Bipartisan Policy Center.See open jobs similar to "IT End User Support Specialist" Democracy Jobs.IT, Customer Service
Washington, USA
USD 75k-90k / year
Posted on Mar 7, 2025
Founded in 2007 by former Senate Majority Leaders Howard Baker, Tom Daschle, Bob Dole, and George Mitchell, the Bipartisan Policy Center (BPC) is a leading nonprofit organization that drives principled solutions through rigorous analysis, reasoned negotiation, and respectful dialogue. By bringing together Republicans and Democrats—and providing them with the space, policy insights, and evidence-based research needed to negotiate in good faith—BPC helps turn legislators’ best ideas into passable, durable laws. In the 17+ years since its founding, BPC has played an integral role in countless legislative accomplishments.
With projects in multiple issue areas including economic policy, energy, health, housing, human capital and democracy, BPC combines politically balanced policy making with strong, proactive advocacy and outreach. As the only Washington, D.C.-based organization that actively promotes bipartisanship, BPC works to address the key challenges facing the nation. Its policy solutions are the product of informed deliberations by former elected and appointed officials, business and labor leaders, and academics and advocates who represent both sides of the political spectrum.
BPC is committed to seeing its policy solutions enacted by lawmakers. Through BPC Action, its (c)(4) affiliate, BPC engages in advocacy and strategic outreach and education to bolster the legislative center and support efforts that bring Republicans and Democrats together on the difficult issues facing the country. While a healthy, civil debate among those with differing viewpoints is an essential component of our democracy, the current partisan tone in government is impeding progress. Through the Democracy Program and bridge-building events, political summits and timely policy discussions, BPC is fostering an ongoing conversation about how to overcome political divides and help make our government work better.
Mission:
• Build connections.
• Build connections.
• Negotiate policy.
• Achieve bipartisan solutions.
• Improve lives.
At the Bipartisan Policy Center (BPC), we’re passionate about creating meaningful environments for our employees. The IT team makes it happen with strong communication skills, service-minded work ethic, and most of all, teamwork.
With a strong, stable foundation, we are looking for someone that wants to grow with us! Are you hands-on and wildly curious about how technology works? Do you possess a strong desire to collaborate with team members solving problems and implementing improvements? Do you like interacting and teaching others? If so, we have a job opening that might be right for you.
This is a highly visible role that ensures the IT environment meets the needs of the business and staff. BPC utilizes an outsourced managed service provider (MSP) to perform remote systems administration and end user support. The IT end user support specialist is the onsite “hands” working with in partnership with the MSP. This role is responsible for ensuring staff requests are being addressed, the IT/AV environment is operational and secure, and improvement projects are being implemented. For the right person, there is no limit on responsibilities and projects. You can learn and apply as much as you desire.
Overall Responsibilities
- Co-manage (with MSP) daily operations of the IT help desk including identifying issues, prioritizing requests, and solving problems
- Interact with end users to troubleshoot and resolve issues with their equipment (i.e., laptops, mobile devices, monitors, casting devices, copiers, printers, and phones
- Provide AV technical assistance for conference rooms and events
- Setup of new end user laptops and office equipment
- Maintain the IT inventory
- Assist in the moving of staff IT equipment to new locations
- Perform administrative tasks around as user account changes and product license assignment
- Collaborate with the operations team on employee changes, company-wide projects, and key support requests.
- Maintain IT training content and train end users on technology best practices
- Interact and be the liaison with our key vendors and partners (i.e., MSP, Microsoft, Adobe)
- Oversee and assist with execution of IT operations projects
Technology Platform
- Microsoft Azure/Office 365 environment including Azure Active Directory, SharePoint, Teams, Exchange, OneDrive, Intune, and Office 365 Pro
- MSP provided tools for remote desktop (i.e., ConnectWise) and cloud threat detection (i.e., Cisco Umbrella)
- Cisco/Meraki for network equipment
- Company-owned laptops with Microsoft Windows 11 Enterprise
- We are 100% cloud-based with no servers!
Skills:
- Strong desire to provide excellent customer service and help others
- Curiosity, hands-on, and interest in how things work
- Ability to work in a small team environment
- Excellent oral and written communication skills
- Active Listener
- Analytical and Problem-solving skills
- Organization and Project management
- A+ or similar technical certification desired
- 4+ years of relevant college, work, or life experiences
BPC offers a highly competitive salary and provides generous benefits. Individuals interested in this position should send a resume, cover letter, and writing sample in one document. Incomplete applications will not be considered. Candidates must be authorized to work in the United States. BPC does not sponsor employment visas.
BPC is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Work Schedule
The work/life balance of employees is a priority for the Bipartisan Policy Center. As a result, BPC is currently operating on a hybrid schedule. Employees at BPC are currently coming into the office three times a week. Exact time and schedules will be determined between an employee and their manager.
BPC offers comprehensive health insurance benefits with a choice of open access HMO, POS, or PPO plan. HMO and POS individual plans have a monthly premium cost share of 10%. Dependent and Family HMO and POS plans are offered with a monthly cost share equal to 20% of the difference between the plan premium and the individual HMO monthly premium. PPO plans are offered with a 20% premium cost-share for all plans.
Additional benefits include 403(b) matching contributions of up to 7% of salary in addition to a non-elective contribution of 2% of salary (both after 90 days of employment); 15 vacation days, 2 personal days, 15 sick days, and 12 holidays per year; education benefits up to $5,250 per year after one year of employment; $2,000 for professional development expenses after six months of employment; Metro benefits of up to $130 per month; Company provided life insurance; and dental and vision insurance coverage with a Flexible Spending Plan.
We reasonably believe that the base salary range for this position is $75,000 – $90,000. At BPC, a wide range of factors are considered when making compensation decisions including and not limited to skill set, experience, training, education, knowledge, and other business and organizational needs.
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