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Desktop Support and Training Analyst

Arnold Ventures

Arnold Ventures

IT, Customer Service
Houston, TX, USA
Posted on Thursday, May 2, 2024

Arnold Ventures is a philanthropy whose core objective is to maximize opportunity and minimize injustice. We are dedicated to tackling some of the most pressing problems in the United States. We invest in sustainable change, building it from the ground up based on research, deep thinking, and a strong foundation of evidence. We drive public conversation, craft policy, and inspire action through education and advocacy.

Position Overview

Arnold Ventures is seeking two professional and motivated individuals who can serve as a Desktop Support and Training Analyst one in our Washington, D.C. and one in our Houston, Texas office.

Core Responsibilities

The Desktop Support Analyst will be responsible for training Arnold Ventures staff on existing technologies and applications and assisting with their needs, including, but not limited to, tasks such as the following:

  • Perform on-site and remote analysis, diagnosis, and resolution of complex desktop and network problems for end-users, and implement corrective solutions
  • Receive and respond to issues reported via tickets, calls, and e‑mails and to deliver resolutions within required service-level agreements
  • Provide on-site issue resolution and training with a white glove, boutique approach
  • Conduct end user level training sessions on assigned business systems and technologies
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware, software, and peripherals
  • Collaborate with senior Data Systems and Technology staff to ensure efficient operation of the company’s technology infrastructure
  • Assist in maintaining inventory of PCs, monitors, laptops, computer peripherals, etc.

Required Qualifications

  • Bachelor’s Degree in technology related field or equivalent experience
  • At least three years of experience in a technology support or training role
  • Experience with Mac OS, iOS, Windows, and Microsoft 365 Services
  • Exceptional preparation, presentation, and organizational skills
  • Ability to prioritize and complete multiple tasks in a thorough and timely manner
  • Excellent written and oral communication skills

Our Culture and Core Values

Our culture seeks to inspire and empower our people to innovate and develop bold ideas that will help Arnold Ventures achieve lasting impact. Our culture, and the core values that support it, should create an environment that spurs our team to think outside the box, feel comfortable pushing the boundaries of what is possible, and signal confidence in our team’s ability to make change happen through our philanthropic efforts. Here are some examples of our core values and work culture in action.

  • We are adaptable and comfortable with ambiguity.
  • We are intellectually curious, open-minded, objective, humble, collegial, and receptive to feedback.
  • We are action-oriented with strong self-direction and self-motivation skills with the ability to work simultaneously on multiple projects.
  • We are able to interact confidently and collaboratively with team members and navigate relationships with external partners, peers, and stakeholders.

Arnold Ventures’ values are integral to our lived experience. They genuinely reflect who we are as an organization, help us accelerate our strategic goals, strengthen our resolve, anchor us to our mission, and guide our decision-making. The successful candidate will also demonstrate the following core values that inspire the Arnold Ventures team to make a difference.

  • Respect for Ourselves & Others
  • Audacious Action
  • Collaborative Engagement
  • Depth of Thought
  • Clear Communication

Arnold Ventures is an equal opportunity employer, committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, gender identity or expression, marital status, sexual orientation, disability, military/​veteran status, or any basis prohibited by applicable law.

Acknowledging the importance of diverse perspectives, Arnold Ventures is committed to employing individuals from a variety of backgrounds and with a variety of experiences. Members of historically marginalized communities and candidates who have been impacted by the systems we are seeking to change are strongly encouraged to apply.